When you receive a reservation made by Vacation-Renter, you should treat the reservation process and incoming guest similarly to any other reservations you make on your own. Once you receive an email confirmation that your unit has been booked by Vacation-Renter.com, you will need to contact the incoming guest within 24 hours. To help with this process, we have automated the first contact to the guest. You will receive an email with a link asking you to confirm you were notified of the reservation. This will automatically send the guest your general check-in and contact information. A separate email or phone call will be necessary in order to ensure a smooth line of communication between you and your renter. Remember – this is your business. Treat incoming guests as you would expect to be treated and the rewards will be abundant!